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Giving them the power to be themselves
How we support young people’s cultural, linguistic, and religious needs
Thodaska Care understands the importance of ensuring that our young person is supported with their cultural, linguistic, and religious needs which is identified during the admission process.
Our young person will receive necessary assistance from staff to maintain their religious practices. We ensure that they have access to items to support their religious practice such as their holy book i.e., Quran, Torah, Bible, and other items required for example prayer mats and religious clothing. We will ensure that they are able to access religious places of worship and facilitate observance of festivals such as Ramadan.
We also have made contact within the local community for religious leaders of all faiths to visit the centre where needed.
We respect young people’s rights to engage in all religious and festive events and will always provide celebrations/parties for them, this includes purchasing gifts, food, and all supplies required for the celebrations.
Empowering Young Lives through Supportive Living
How we deal With Complaints
Thodaska Care welcomes feedback on its services, especially from our young people, and their advocates. We believe feedback to be invaluable in improving services and working relationships whether this is through compliments, complaints, or suggestions.
The Young person and their advocates will be given our complaints procedure on admission so that they are aware from the outset on how to address any concerns. We encourage them and their representatives to provide feedback on the services provided whether negative or positive, so that we can take a swift approach on solving any concerns.
Our young people and/or their representatives can speak to the young person’s keyworker or if they prefer not to speak to their keyworker, they can take up the matter with someone else in the organisation. If they feel their complaint is not being taken seriously or acted on, they can ask to be put in touch with a manager.
If a service user wishes their dissatisfaction to be dealt with more formally, they should take the steps outlined in the attached complaints procedure. If anyone feels that Thodaska Care has not dealt with a complaint to their satisfaction, they have the right to complain to the Ofsted which regulates our service.
All staff are aware of our whistleblowing policy and are encouraged to report any issues that they identify to management.
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